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Director of Customer Success

Seaters is looking for a motivated Director of Customer Success who loves driving successful outcomes for customers. You will have an opportunity to work closely with the VP of Sales and CEO to develop a Customer Success Strategy and build your team from the ground up.  This is a very high level position that will require a unique individual with lots of energy.  You will be responsible for building the process that will allow our Customer Success Reps to partner with the customers to clearly communicate and realize meaningful results while working directly with our engineering, product, quality, and marketing teams. You will be a trusted adviser to our customers using the Seaters platform.

*EXPERIENCE IN TICKETING OR TICKETING RELATED FIELD IS PREFERRED

KEY RESPONSIBILITIES

Build the Customer Success Department from the ground up
Hire Customer Success Managers
Create and implement the process going forward
Operate as the lead point of contact for any and all matters specific to customer success
Understand and discuss complex products and identify ways to optimize product performance
Partner with Technical Services and Sales to drive product implementations, pilots, and contract renewals
Regularly analyze key account metrics and identify new growth areas
Collaborate with cross-functional business and technical teams to scope out business opportunities and to deliver results (e.g. product enhancements, marketing needs)
Exemplify an outcome/results-oriented approach
Work collaboratively to build relationships, improve customer satisfaction, and drive revenue

SALES SKILLS

Skilled and tenacious at calling and reaching elusive Senior Executives
Entrepreneurial character
Must be a committed self-starter who has the drive to succeed in a high-energy team environment
Must have a persuasive nature and professional phone demeanor
Excellent oral and written communication skills
The ability to work independently and as part of a team
Must be proficient in all Microsoft Office applications
Ability to effectively overcome business objections of prospective customers
Demonstrate persistence, ability to overcome obstacles and desire to improve skills and achieve assigned goals

REQUIREMENTS

Like previously stated, EXPERIENCE IN TICKETING OR TICKETING RELATED FIELD IS PREFERRED
Bachelor's degree and at least 6-8 years’ experience in account management, sales, or business development
Excellent organizational, analytical, and influencing skills
Excellent written and communication skills
Ability to deliver results under pressure
Startup experience a nice to have
Must understand the difference between a startup and fortune 500 company and the work ethic needed to succeed

WHAT SEATERS CAN OFFER YOU

A unique opportunity to grow the US market for Seaters
An opportunity to build your department and own it.
Work in an dynamic and growing international start up with offices in Europe and US
A great working environment with flexible work arrangements.
A competitive salary in addition to our stock option plan as an early employee of Seaters.
Full Health, Dental, and Vision benefits along with other cool perks

If you are the one we will be in touch.  Only apply if you can meet our needs.

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